Step 1 — Customer support
Email support@giftbaaz.in or call +91-91109-20784. We acknowledge within 24 hours and aim to resolve within 3 business days.
Step 2 — Grievance officer
If you are not satisfied, write to our Grievance Officer: {{Name}} <support@giftbaaz.in>, {{Your Company Private Limited}}, {{Full registered address, India}}.
We acknowledge grievances within 48 hours and resolve them within 30 days (or sooner where the law requires).
What to include
- Your registered mobile number (last 4 digits are enough)
- The order ID shown at the top of your order page, if any
- A short description and any screenshots
Data protection complaints
For personal-data grievances under the DPDP Act, you may escalate to the Data Protection Board of India after using the process above.