Cancellation & Refund Policy

Cancellations

An order cannot be cancelled once payment succeeds, because the voucher is issued immediately after that.
If payment fails or you leave checkout, nothing is charged and any coins reserved for the order are released automatically.

Vouchers are delivered instantly; in some cases delivery may take up to 24 hours.
If we cannot deliver your voucher within 24 hours of a successful payment, we refund the full cash amount and return all coins used — automatically, without you asking.
Cash refunds are credited to the original payment method within 5–7 business days of the refund being initiated (bank timelines may vary).
Coins are returned to your loyalty account, usually within minutes and at most 48 hours.

Delivered vouchers are non-refundable and non-returnable. A voucher counts as delivered when its code is available under Orders or has been emailed to you (or, for gifts, to the recipient).
Vouchers cannot be exchanged for cash, swapped for another brand or value, or cancelled after delivery, including when they are unused or expire unredeemed.
If a code does not work on its very first use, report it within 7 days to support@giftbaaz.in with your order ID. After verification with the brand we issue a replacement code; this is the only remedy for a delivered voucher.

Refunds are always for the full order amount; we do not issue partial refunds.